Shipping
& Returns
Effective Date: 23 April 2025
Local Shipping
All orders will take approximately 3-5 working days (excluding weekends and public holidays) to be delivered. Please expect slight delays for during the festive season, sale periods, and other major holidays in Singapore. We hope you understand.
Direct courier delivery via SingPost is complimentary with a minimum order of 5 candles or more. For orders with less than 5 candles, we charge a nominal fee of S$2 for direct courier delivery. All local deliveries come with tracking details.
When your item gets dispatched, you’ll receive a notification from us, together with your tracking details. In the event of a failed delivery, Singpost will notify the recipient via SMS that a delivery was attempted. The order will then be scheduled for redelivery, or placed in the nearest POP Station for self collection.
If you require any assistance with your delivery, kindly provide your tracking number and get in touch with Singpost directly to make the necessary arrangements. You'll be able to find help regarding: Assistance with pickup, Missing package, Changing of delivery address.
-Arranging redelivery
International Shipping
As much as we'd love to send CandleZero around the world, the wax is flammable and therefore classified as dangerous goods.
Exchange rate
All our items are listed in Singapore Dollars and we charge your account in Singapore Dollars. The bank that issued your credit card will determine the exchange rate.
Back orders
If the product you have selected/purchased is currently not in stock, we will drop you an email to inform you immediately. You may choose to receive a refund or wait for your selected item to be in stock again.
Shipping confirmation
Once your order is dispatched, you will receive an email notification. If you have not received your confirmation after 15 minutes, do check your junk/spam folders and refresh the email page once more. If the problem persists, do drop us an email at zero@unigons.com.
Loss in transit
We hope that our products are delivered promptly to you. However, if the parcel is lost, we will not be held responsible for items that have already been mailed out by normal mail. In the event you encounter lost items, please contact us and we will do our best to assist you.
Things to look out for:
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Ensure your address provided is correct
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Check if your parcel has been placed at your door/gate
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Check with your nearest post office to see if your parcel is being held there
Shipping Address
We hope that your candles can be delivered to the right place. Please verify the shipping address and contact information before confirmation. If a package is returned to us due to an errant address, additional shipping fees will have to apply.
Damaged or Incorrect Items
Due to the price point of our products, we don't offer returns. Plus, shipping them back creates more waste and carbon emissions than good.
But hey — If your order arrives damaged or if you've received the wrong item, please contact us within 7 days of delivery at zero@unigons.com with your order number and a photo of the issue. We're more than happy to offer a replacement or refund where appropriate.
